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FAQ's

Do you offer a money-back guarantee?
  • Yes, we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please contact our customer service team, and we will be happy to assist you with a refund or exchange.
Can children use Skin Deep Naturals haircare products?
  • Yes, we offer a range of gentle haircare products suitable for children. Our Kids 2-in-1 Shampoo & Conditioner and Kids Detangling Spray are specially formulated with mild, tear-free ingredients to cleanse, condition, and detangle children's hair without causing irritation or discomfort.
Are Skin Deep Naturals products effective compared to conventional skincare and haircare products?
  • Yes, Skin Deep Naturals products are carefully formulated with high-quality natural ingredients that offer powerful benefits for the skin and hair. Our focus on efficacy ensures that our products deliver results while remaining gentle and safe for daily use.
Are Skin Deep Naturals products suitable for all skin and hair types?
  • Yes, Skin Deep Naturals products are designed to be versatile and suitable for a wide range of skin and hair types. Whether you have oily, dry, sensitive, or combination skin, or fine, thick, curly, or straight hair, we offer products tailored to address various concerns and needs.
What is Skin Deep Naturals' shipping policy?
  • At Skin Deep Naturals, we strive to provide fast and reliable shipping to our customers. Orders placed on our website typically ship within 1-3 business days from the date of purchase. Once shipped, you will receive a tracking number to monitor the progress of your delivery.
Does Skin Deep Naturals offer a money-back guarantee?
  • Yes, we are committed to customer satisfaction, which is why we offer a 30-day money-back guarantee on all our products. If for any reason you are not completely satisfied with your purchase, simply contact our customer service team within 30 days of receipt, and we will process a refund or exchange, no questions asked.
How can I contact Skin Deep Naturals' customer service?
  • Our customer service team is here to assist you with any questions, concerns, or feedback you may have. You can reach us by email at support@skindeepnaturals.com at any time but we will only be able to respond between the hours of 6am-9pm EST.
What if I have an issue with my order or need assistance with a product?
  • If you encounter any issues with your order or require assistance with a product, our dedicated customer service team is here to help. Simply reach out to us via email at skindeepnaturalsbyom@gmail.com, and we will promptly address your concerns and provide personalized support to ensure your satisfaction.
Does Skin Deep Naturals offer expedited shipping options?
  • Yes, for customers who need their orders delivered more quickly, we offer expedited shipping options at checkout called "Skip the Line" for an additional fee. Choose from expedited shipping methods such as overnight or 2-day delivery to receive your order sooner. Please note that expedited shipping availability may vary depending on your location.